By Jan Arzooman for American Management Association—March 1, 2018
Conflict is all around us, and it’s how we handle most of our decisions, says Susan A. Mason, principal of Vital Visions Consultants and a member of AMA’s faculty…. As more women move into leadership roles, they’ll face more conflict and will need to learn healthy ways to resolve it, she says. Mason teaches an assertive, collaborative approach to handling conflict that works better than a passive or aggressive approach. Read more.