To Handle Conflict at Work, Use an Assertive, Collaborative Approach (AMA Blog)

How does a woman leader deal with conflict without being labeled “aggressive,” “overly emotional,” or “too nice”? And how do you make conflict healthy?

The way men and women typically approach conflict is affected by societal norms and is not always healthy, says Susan A. Mason. Mason believes that being assertive is the most effective approach to resolving conflict. An assertive, collaborative approach allows for healthy conflict, which in turn allows teams to get more work done, be more creative, and achieve more goals.

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